1. How long does it take to process my order?
Orders are processed within 1–3 business days. Processing does not occur on weekends or holidays.
2. How long does shipping take?
Shipping times vary based on the method selected at checkout:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days
- Express Shipping: 1–2 business days
3. How much does shipping cost?
Shipping rates are calculated at checkout based on your location and selected shipping method.
4. Do you offer international shipping?
Yes, we ship internationally to select countries. If your location doesn’t appear at checkout, we currently cannot ship to your area.
5. Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.
6. Who pays customs, taxes, or duties on international orders?
Customers are responsible for all customs fees, import duties, and taxes for international shipments.
7. What if my package is lost or arrives damaged?
We are not responsible for lost or damaged packages. If your order arrives damaged, please file a claim directly with the shipping carrier.
8. How can I contact you if I have a shipping question?
You can reach us anytime at support@sceyewear.org